Welcome to Ipanema Swimsuits Shop’s FAQ page! We’ve compiled answers to the most common questions about our premium swimwear, shipping policies, and more. If you don’t find what you’re looking for, our beach-loving customer service team is always happy to help at [email protected].

About Our Products

What brands do you carry?
We curate premium beachwear from top designers including Anne Cole, La Blanca, Frankies Bikinis, Helen Jon, and many more. Our collection spans swimwear, cover-ups, footwear, and accessories for women and children.
Do you offer plus-size swimwear options?
Yes! We believe every body deserves beautiful swimwear. Many of our designer collections include extended sizing – look for the “Plus Size” filter when browsing our collections.
Are your swimsuits true to size?
Our products generally run true to size, but sizing can vary slightly by designer. We recommend checking each product’s specific size chart and reading customer reviews for fit advice. When in doubt, our customer service team can provide sizing recommendations.

Shipping & Delivery

Where do you ship?
We offer worldwide delivery to most countries (with some exceptions in Asia and remote areas). During checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two delivery options:
✧ Express Coastal Shipping: $12.95 flat rate via DHL/FedEx (10-15 days after processing)
✧ Island-Time Free Shipping: Free on orders over $50 via EMS (15-25 days after processing)
How long does order processing take?
We carefully hand-select and inspect each item, which takes 1-2 business days before your order ships. You’ll receive tracking information as soon as your package is on its way.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the date of delivery. Items must be unworn, with tags attached, and in original packaging. Swimwear must be tried on over undergarments for hygiene reasons.
How do I initiate a return?
Email our customer service team at [email protected] with your order number and items you wish to return. We’ll provide return instructions and a prepaid return label for US customers (international returns may incur shipping fees).
Can I exchange an item for a different size?
Absolutely! We’re happy to process size exchanges when inventory allows. Contact us within 15 days of receipt, and we’ll guide you through the exchange process.

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption and never store your full payment details on our servers.
Do you offer gift cards?
Yes! Our digital gift cards make perfect presents for beach lovers. They’re available in various denominations and never expire.

Account & Customer Service

How can I track my order?
You’ll receive a tracking number via email when your order ships. Click the tracking link to follow your package’s journey to your doorstep.
What if I need my order urgently?
Select Express Coastal Shipping at checkout for fastest delivery. For true emergencies, contact us immediately after ordering at [email protected] – we’ll do our best to accommodate rush requests when possible.
How do I contact customer service?
Our Glendale-based team is available via email at [email protected]. We typically respond within 24 hours (except weekends and holidays).

Still have questions? Dive into our customer service team’s inbox at [email protected] – we’re always happy to help make your beachwear shopping experience as smooth as ocean waves.