Returns & Exchanges

At Ipanema Swimsuits Shop, we want you to be completely satisfied with your purchase. If you’re not happy with your item, we’re happy to offer returns or exchanges within 15 days of receiving your order. Please review our policy below for details.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

• Item must be unused, unworn, and in its original condition with all tags attached
• Item must be in its original packaging
• You must initiate your return request within 15 days of receiving your order
• Proof of purchase or order number is required

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Our Customer Service

Email our customer service team at [email protected] with your return or exchange request. Please use the following template to ensure we have all necessary information:

Step 2: Wait for Approval

Our team will review your request and respond within 2 business days with:

• Return authorization (if approved)
• Return shipping instructions
• Exchange options (if applicable)

Step 3: Ship Your Return

Once approved:

• Package your item securely in its original packaging
• Include a copy of your order confirmation or packing slip
• Ship to the address provided in your return authorization
• We recommend using a trackable shipping service as you are responsible for the return shipping costs

Refund Process

Once we receive and inspect your return:

• Refunds will be processed within 5-7 business days
• Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping fees are non-refundable (except in cases of defective or incorrect items)

Note: Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges:

• We will ship your replacement item once we receive and process your return
• If the replacement item is of higher value, you will be charged the difference
• If the replacement item is of lower value, we will refund the difference
• Standard shipping rates apply for exchanges unless the return was due to our error

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected]
• Include photos of the damaged/defective item and packaging
• We will arrange for a replacement or refund at no additional cost to you
• In some cases, we may request return of the damaged item

International Returns

For international customers (excluding Asia and certain remote areas):

• Return shipping costs are the responsibility of the customer
• Customs fees and import duties are non-refundable
• Please mark the package as “Returned Goods” to avoid additional customs charges