Shipping Policy

At Ipanema Swimsuits Shop, we’re committed to making your shopping experience seamless from checkout to delivery. Please review our shipping and returns policies below.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

International Shipping

We ship worldwide (excluding Asia and certain remote areas). International customers are responsible for any customs fees or import duties.

Returns & Exchanges

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

• Item must be unused, unworn, and in original condition with all tags attached
• Original packaging must be included
• Proof of purchase (order number) is required

How to Return an Item

Step 1: Contact Customer Service

Email us at [email protected] with:

• Subject: “Return/Exchange Request – Order #[Your Order Number]”
• Details of items to return/exchange (product name, size, color)
• Reason for return/exchange

Step 2: Wait for Approval

Our team will respond within 2 business days with:

• Return authorization (if approved)
• Shipping instructions
• Exchange options (if applicable)

Step 3: Ship Your Return

Once approved:

• Package item securely in original packaging
• Include order confirmation or packing slip
• Ship to provided return address
• We recommend using trackable shipping (you’re responsible for return shipping costs)

Refund Process

After we receive and inspect your return:

• Refunds processed within 5-7 business days
• Credit applied to original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping fees are non-refundable (except for defective/incorrect items)

Note: Depending on your bank, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges:

• We’ll ship replacement after processing your return
• Price differences will be adjusted (you’ll be charged or refunded accordingly)
• Standard shipping rates apply unless the return was our error

Damaged or Defective Items

If you receive a damaged item:

• Contact us immediately at [email protected]
• Include photos of the damage and packaging
• We’ll arrange replacement or refund at no additional cost

International Returns

For international customers:

• You’re responsible for return shipping costs
• Customs fees and import duties are non-refundable
• Mark package as “Returned Goods” to avoid additional customs charges

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns.

Contact us at:

• Email: [email protected]
• Address: 5803 West Gelding Dr, Glendale, US 85306

We aim to respond to all inquiries within 24-48 hours.